SHIPPING
We are based in Dhaka, Bangladesh. We process and dispatch all orders directly from our warehouse located in Dhaka.
Currently, we primarily deliver across all major cities and districts within Bangladesh. For international shipping inquiries, please contact our support team directly via WhatsApp or email to check availability and shipping rates for your country.
We partner with reliable local courier services (such as Pathao, Steadfast, and RedX) to ensure safe delivery.
Inside Dhaka: BDT 60 – 80
Outside Dhaka: BDT 120 – 150 Shipping charges are automatically calculated at checkout based on your delivery address.
Each item is carefully inspect, folded, and placed in a protective eco-friendly poly bag or custom SUDHA box to protect your clothing from dust and damage during transit.
- Inside Dhaka: 24 to 48 hours (1–2 business days).
- Outside Dhaka: 3 to 5 business days depending on the courier delivery area.
Yes! As long as your previous order has not been dispatched yet, you can contact our Customer Support team immediately with both order numbers. We will combine them into a single parcel and refund/adjust any extra delivery charges.
Yes, we frequently offer Free Home Delivery on orders above a specified cart total (e.g., BDT 3,000+). Check our top website banner or announcement bar for active free shipping promotions!
Yes! We offer Cash on Delivery (COD) nationwide so you can pay when your package arrives. We also offer local pickup options at our Dhaka collection point upon request—please select “Store Pickup” at checkout or message us prior to placing your order.
While courier delays are rare, if your order takes longer than expected or arrives damaged, please reach out to us with your Order ID via WhatsApp or email. You can inspect the package in front of the delivery agent; if damaged, you may refuse delivery or request an immediate replacement through our customer support.
PRODUCT
At SUDHA, we blend traditional craftsmanship with contemporary fashion. Our outfits feature premium fabrics, vibrant floral & artisanal prints, and custom-tailored silhouettes designed specifically for comfort, elegance, and climate-friendly daily or festive wear.
We prioritize high-quality, breathable fabrics suitable for Bangladesh’s climate. Our collection includes premium 100% cotton, soft linen blends, high-grade georgette, and lawn cotton to ensure comfort without compromising on style.
Each product page includes a detailed Size Chart with chest, waist, and length measurements in inches. If you fall between sizes or need custom fitting advice, feel free to reach out to our Customer Care team via WhatsApp for personalized guidance.
We strive to display product colors as accurately as possible. However, slight variations may occur due to studio lighting during photoshoots or differences in your screen brightness and color settings.
Most of our items are ready-to-wear in standard sizes (S to XXL). For selective collections or slight alteration requests, please contact us on WhatsApp before placing your order to check if custom adjustments are available.
To preserve the print quality and color longevity:
- Cotton & Everyday Wear: Gentle hand wash in cold water using mild detergent.
- Embellished or Silk/Georgette Outfits: Dry cleaning is recommended.
- Do not bleach, avoid direct sunlight when drying, and iron on low-to-medium heat.
PAYMENT
Absolutely. We use industry-standard SSL encryption to secure all online transactions. Whether you pay via Mobile Financial Services (bKash/Nagad), credit/debit card, or net banking, your financial data is fully encrypted and never stored on our servers.
Payment failures can happen due to a few common reasons:
- MFS (bKash/Nagad): Insufficient account balance, incorrect PIN entry, or network timeouts.
- Cards: Card not enabled for online/E-commerce transactions, insufficient funds, or incorrect OTP/CVV entry.
If the issue persists, please try selecting Cash on Delivery (COD) or contact our support team for manual payment link assistance.
No! We do not charge any extra gateway convenience fees or hidden charges when you pay using credit/debit cards, bKash, Nagad, or Cash on Delivery. You only pay the exact item price plus the applicable shipping fee shown at checkout.
Yes. Refunds are processed back to your original payment channel:
- Mobile Banking (bKash/Nagad): Refunded directly to your bKash or Nagad wallet within 3–5 business days after return approval.
- Cards: Refunded to your issuing bank account within 7–10 business days.
- Cash on Delivery (COD): Refunded via bKash, Nagad, or direct bank transfer upon receiving and inspecting the returned item.
Yes! We frequently run seasonal offers, festive discounts, and special promo codes for new customers. You can apply your promo code in the “Discount Code” field at checkout. Stay updated on current offers by following our official Facebook/Instagram pages or signing up for our newsletter!
WHOLESALE
Yes! We offer wholesale partnerships for verified fashion boutiques, retail stores, and online resellers interested in stocking SUDHA collections. Please reach out to our wholesale team via email or WhatsApp with your business details to receive our wholesale catalog and terms.
Absolutely. We provide tiered bulk pricing for corporate orders, event gifting, or bulk retail purchases. Minimum Order Quantities (MOQs) apply depending on whether you are ordering existing stock or placing a custom production run. Contact us directly to get a custom quote.
Because our garments feature unique, proprietary designs crafted with our signature fabrics and quality standards, we do not offer price matching. We guarantee that purchasing directly through our official website or authorized channels ensures you receive authentic SUDHA products at our standard retail pricing.